Medical Receptionist/Admin Assistant

Job summary To provide a comprehensive, high-quality reception and administrative service to patients, clinicians and the wider Practice team, working within established Practice processes, policies and procedures. The postholder will provide a friendly, efficient and professional service to patients and visitors, both face-to-face and by telephone, whilst also undertaking a range of administrative duties including the processing, scanning, coding and electronic distribution of clinical correspondence and patient information. The postholder will receive, assist and direct patients to the appropriate service or healthcare professional, ensuring that patient enquiries, appointments, prescriptions, messages and administrative requests are dealt with appropriately and in a timely manner. The role also involves processing incoming paper and electronic correspondence, accurately updating patient records, directing tasks and documents to the appropriate clinician or administrator, and providing general administrative support to the Practice team. The postholder will be expected to work flexibly across both reception and administrative functions according to the needs of the Practice. The successful candidate will have excellent communication and organisational skills, a compassionate and friendly approach, attention to detail and the ability to work effectively in a busy environment whilst maintaining confidentiality and accuracy. Main duties of the job Receiving, assisting and directing patients and visitors in a friendly, professional and courteous manner. Managing telephone and face-to-face enquiries and directing patients to the appropriate service or healthcare professional. Booking, amending and cancelling appointments and maintaining accurate patient information. Processing prescription requests and medication-related administrative tasks in accordance with Practice procedures. Taking and accurately recording messages and home visit requests. Processing incoming and outgoing patient correspondence. Scanning clinical correspondence and accurately attaching documents to electronic patient records. Processing electronic correspondence, tasks and emails and directing these to the appropriate clinician or administrator in accordance with Practice workflow. Entering, updating and coding information accurately on patient records. Processing new patient records and relevant clinical information. Supporting the Practice with general administrative duties, including electronic filing, data entry, photocopying, scanning and processing incoming and outgoing mail. Undertaking any other reasonable duties appropriate to the role as requested by the Practice Manager, Reception Supervisor or Partners. About us We are a friendly and committed team consisting of 3 GP Partners, 3 Salaried GPs, 1 ACPs, 3 Pharmacists, 1 Physicians Associate, 3 Practice Nurses and 3 HCAs. The clinical team is supported by an experienced and highly skilled administrative team including Receptionists, clinical coders and secretaries alongside the Practice and Business Management team. The Practice is within easy reach of Leeds, Bradford and Ilkley, with excellent schools in the area. We are a high achieving QOF Practice working on SystmOne, committed to delivering a quality service to our 11,000+ patients and we are proud to have been rated GOOD overall by CQC. Details Date posted 15 September 2026 Pay scheme Agenda for change Band Band 2 Salary £12.92 an hour Contract Permanent Working pattern Part-time Reference number A3218-26-0003 Job locations Menston & Guiseley Practice 44 Park Road Guiseley Leeds LS20 8AR United Kingdom Job description Job responsibilities Main Duties and Responsibilities 1. Reception and Patient Services Receive, assist and direct patients and visitors in a professional, friendly and courteous manner. Provide a high standard of customer service to patients, relatives, carers and visitors. Manage face-to-face, telephone and electronic enquiries appropriately. Identify the nature of patient enquiries and direct patients to the appropriate service, clinician or member of staff. Deal sensitively and professionally with patients who may be distressed, anxious, upset or have additional communication needs. Take accurate messages and ensure they are passed to the appropriate member of the Practice team. Process home visit requests in accordance with Practice procedures. Provide reception cover as required and work flexibly across the Practice's reception functions. Maintain a professional and welcoming reception environment. 2. Appointment Administration Book, amend and cancel appointments in accordance with Practice procedures. Ensure patient information and appointment details are entered accurately onto the clinical system. Manage appointment requests appropriately and follow Practice protocols when directing patients to alternative services. Monitor appointment systems and identify any issues or problems to the appropriate su…

Location: Leeds

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