GP receptionist

Job summary Join our dynamic healthcare team as a GP Receptionist, where your energetic and organised approach will be the first point of contact for patients and visitors. In this vital role, you will manage front desk operations, coordinate appointments, and ensure a smooth flow of daily activities within the Practice. Your positive attitude and attention to detail will help create a welcoming environment that promotes excellent patient experiences and efficient clinic operations. Join us in delivering exceptional service in a fast-paced healthcare setting! Your enthusiasm and dedication will make a real difference in patients experiences while supporting our teams success. Main duties of the job Greet patients and visitors warmly, providing friendly and professional assistance at all times Manage appointment scheduling, cancellations, and rescheduling with precision and efficiency Answer incoming phone calls promptly, directing inquiries to the appropriate staff or departments Maintain accurate patient records, update information, and ensure confidentiality at all times Handle administrative tasks such as filing, data entry, and processing correspondence Support the clinic team with basic administrative duties to streamline daily operations Ensure the reception area remains tidy, organised and welcoming for all visitors Requirements Proven office experience with strong administrative skills in a busy environment Previous experience working in a healthcare or medical reception setting is highly desirable Excellent communication skills, both verbal and written, with a friendly and professional demeanor Ability to multitask efficiently while maintaining attention to detail under pressure Proficiency in office software applications and appointment management systems Strong organisational skills with the ability to prioritise tasks effectively A positive attitude combined with reliability and a proactive approach to work About us Busy, friendly GP Practice serving 10,800 patients living in Castle Vale and surrounding areas. We have 5 Partners, salaried GPs, nurses, HCA's and nursing association as well as other attached clinical staff. The established admin team work closely with all members of team to provide a holistically supportive team environment. Details Date posted 15 September 2026 Pay scheme Other Salary £12.71 an hour Contract Permanent Working pattern Full-time Reference number A2119-26-0001 Job locations 200 Tangmere Drive Castle Vale Birmingham West Midlands B35 6EE United Kingdom Job description Job responsibilities The purpose of the role is to Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Duties and responsibilities The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels: Opening up/locking up of practice premises and maintaining security in accordance with practice protocols Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Clearing and re-stocking of consulting rooms as required Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Ordering, re-ordering and monitoring of stationery and other supplies Dealing with clinical waste Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Confidentiality I…

Location: Birmingham

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